Frequently Asked Questions

Archive 2024-2025

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Additional Resources

School Information

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in the International Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall - 07/15/2024 - 10/15/2024
Winter -
11/15/2024 - 02/15/2025
Spring/Summer -
03/14/2025 - 06/15/2025
Summer -
05/15/2025 - 08/14/2025

Online Enrollment

Claims

In the event of either an Injury or a Sickness:

  1. Written notice of a claim must be submitted to the address below within thirty (30) days after the date of Injury or commencement of Sickness covered by the Policy, or as soon thereafter as is reasonably possible.
  2. Send all medical and hospital bills, along with the patient’s name and insured student’s name, address, Social Security number or student ID number and name of the University under which the student is insured, to the address below. A Company claim form is not required for filing a claim.

Cigna
PO Box 188061
Chattanooga, TN 37422-8061
Electronic Payor ID: 62308

Non-Cigna PPO Providers
Wellfleet Group, LLC
dba Wellfleet Administrators, LLC
PO Box 15369
Springfield, MA 01115-5369

Bills should be submitted within ninety (90) days of service. Keep copies of all the documents you submit.

To check the status of your claim, call 1 (877) 657-5030, TTY 711 or visit wellfleetstudent.com.

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Wellfleet Group, LLC
PO Box 15369
Springfield, MA  01115

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

1 (888) 974-3020
monday - Friday 6 AM- 7 PM PST

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected